Our team here at Lumin takes this very seriously, and we want to make sure we know everything about your negative reaction.
#Lumin exfoliating rub skin
We're very sorry for this unpleasant experience and we would like to investigate this and rectify this as soon as possible! We're also very sorry to hear that you experienced these issues with your skin after using our products. It looks like our team has received only an email from you today, January 19, 2022. Looking into this, unfortunately, we were unable to find any previous cancelation requesters in our system. We understand how important it is for our customers to receive a timely response from our customer support team and rectify the issue. However, when customers reach out to our customer support team, we will definitely rectify the situation and assist with the return process. Because of this, it's not possible to cancel an order due to our logistics process.
Please know that when an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. We're very sorry to hear that you were not able to cancel your subscription prior to the renewal order being shipped out. Hi Imam, Thank you for leaving a review and for bringing this to our attention. We look forward to assisting you further. We will be reaching out to you directly via email. We apologize for the longer than usual wait, and for any inconvenience, this delay may have caused! We would like to assist you as soon as possible. We can see that you've sent an email on January 15th and one of our team members reached back to you on January 19th. Please accept our sincerest apologies for not being able to reply to you sooner. Our response time is currently at 1-3 days, due to the high volume of inquiries we are receiving and our team is working as quickly as possible to provide efficient assistance. Please discontinue the use of the products immediately and we will reach out to you to assist you with a solution. We're very sorry to hear that you had a negative reaction and thank you for bringing this to our attention! Our team here at Lumin takes this very seriously, and we want to make sure we know everything about your negative reaction. This is not something that we strive for, nor is it a standard that we wish to uphold. We're sincerely sorry for the inconvenience this has caused and please know that our teams are working on resolving this.
#Lumin exfoliating rub verification
We took a look into this and we can see that unfortunately, the email domain that you're using is blocking you from receiving your verification emails from us. Hi Tim, We really appreciate your feedback, and we understand any frustration you've experienced as a result of not being able to access your account and cancel the subscription. We truly appreciate your understanding! Best, Team Lumin Kindly know that we will reach out to you directly via email to assist you further and answer any questions or concerns you have.
#Lumin exfoliating rub update
In the meantime, we would be happy to assist you to update your subscription renewal date. They're working on rectifying this as soon as possible so that our customer can manage their accounts without any issues. Regarding not being able to receive our verification email, please know that our team noticed that some of the domains our customers are using are blocking them from receiving our emails. Our team will investigate this from our end as they continuously work on improving the overall experience for our customers.
It looks like our team received only your email from January 19th. This is not a standard that we wish to uphold! Looking into this please know that we were not able to find your email from January 14th in our system. Please kindly note that the high volume of inquiries we have been receiving caused a delay and we're sorry for the longer than usual wait. We’re extremely sorry for the inconvenience our shipping delay may have caused, and we also understand how important it is to receive a timely response from the customer support team. Hi Jack, Thank you for leaving a review, and we're very sorry to hear that you had a negative experience! We understand any frustration you've experienced as a result of the shipping delay and not receiving a verification email from us.
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